Home arrow General arrow Beginning of the End of WiFi Coffeeshops? Friday, 05 September 2008
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Beginning of the End of WiFi Coffeeshops? PDF Print E-mail
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Written by Kory Mohr   
Friday, 27 May 2005
Glenn Fleishman over at Wi-Fi Networking News highlights a coffee shop in Seattle's irritation with people "camping out" for six hours on a weekend and are ruining the atmosphere by sticking their heads in front of their keyboards and not interacting with each other.  Might this be the start of the end for free WiFi access in coffeeshops?  We'll see.

Pic CafemenuIt’s too early to say whether it’s a trend, but Victrola Coffee & Art in Seattle shuts down its free Wi-Fi on Saturday and Sunday: I spoke to co-owner and co-founder Jen Strongin today after a colleague tipped me to the fact that this lovely, single-shop coffee establishment had decided to experiment with taking back its culture by turning off the Wi-Fi juice on weekends.

Strongin said that the five-year-old cafe added free Wi-Fi when it seemed their customers wanted it a couple of years ago. It initially brought in more people, she said, but over the past year “we noticed a significant change in the environment of the cafe.” Before Wi-Fi, “People talked to each other, strangers met each other,” she said. Solitary activities might involve reading and writing, but it was part of the milieu. “Those people co-existed with people having conversations,” said Strongin.

But “over the past year it seems that nobody talks to each other any more,” she said. On the weekends, 80 to 90 percent of tables and chairs are taken up by people using computers. Many laptop users occupy two or more seats by themselves, as well. Victrola isn’t on the way to anywhere; it’s in the middle of a vibrant stretch of shops and restaurants on Capitol Hill’s 15th Ave. It’s exactly the kind of place that you want to sit down in, not just breeze through.

Worse than just the sheer number of laptop users, Strongin noted, is that many of these patrons will camp six to eight hours—and not buy anything. This seemed astounding to me, but she said that it was typical, not unusual. The staff doesn’t want to have to enforce the cafe’s unspoken policy of making a purchase to use the space (and the Wi-Fi), and on the occasions that they approach a non-buyer about a purchase asking, “Can I get you a beverage?” the squatter often becomes defensive, explains they’ve bought a lot in the past or just the day before.

 
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